D107 error on Groupwise mail restore

I have Groupwise 6.5 sp4. I set up a restore area. Given rights to the poa
and user to access the restore area. Character length is not more than 8.
It's on the same server, but different volume.

When I open up the Groupwise Client I can access the backup email fine, open
them fine, but when I right click and choose restore, it says: error d107,
record not
found.

I see two other entries with the same problem, but no solution...

Has anyone had this error and found a solution?
Thank you for your help,

Ken