User claims 'sent email ends up in recipient's quarantine' . . .

[mikebell90]

Steve Conrad wrote:
> We have GW 6.5 . . .
>
> A User is claiming that every third or fourth email sent to this other
> company is becoming lost . . . in a couple of cases they discovered
> the emails in the recipient's server's quarantine — with an explanation of
> "Unknown recipient". [However, the "x-gfi-me-to: " address appears
> to be correct.]
>
> The Receiving company's email is GFI.
>
> There maybe a blackberry in the mix, so I'm wondering if anyone has
> run into any header corruption issues . . . either in replies sent from
> a blackberry (through GroupWise) or with how some email systems
> may interpret headers from a GroupWise system.
>
> One other possible clue . . . the quarantined info (on their system)
> reported the email as:
>
> 06/22/2009 01:51 PM 11,372 name@company.com_Unknown Recipient_no subject_19E923DC.eml
>
> . . . "name@company.com" had our sender's Internet address, but I see the file ends with an .eml
> extension. (I don't know if this could mean anything, or not . . . possibly that's only how GFI stored
> the quarantined email.)
>
> Any advice would be appreciated!
>
> Thanks,
>
> Steve
Did all of the victim mail have a blank subject? At any rate isn't this
for GFI to look at?