We have GW 6.5 . . .
A User is claiming that every third or fourth email sent to this other
company is becoming lost . . . in a couple of cases they discovered
the emails in the recipient's server's quarantine — with an explanation of
"Unknown recipient". [However, the "x-gfi-me-to: " address appears
to be correct.]
The Receiving company's email is GFI.
There maybe a blackberry in the mix, so I'm wondering if anyone has
run into any header corruption issues . . . either in replies sent from
a blackberry (through GroupWise) or with how some email systems
may interpret headers from a GroupWise system.
One other possible clue . . . the quarantined info (on their system)
reported the email as:
06/22/2009 01:51 PM 11,372
name@company.com_Unknown Recipient_no subject_19E923DC.eml
.. . . "name@company.com" had our sender's Internet address, but I see the file ends with an .eml
extension. (I don't know if this could mean anything, or not . . . possibly that's only how GFI stored
the quarantined email.)
Any advice would be appreciated!
Thanks,
Steve
User claims 'sent email ends up in recipient's quarantine' . . .
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