Clients reporting slowness

[mountja]

I have users reporting slowness on client functions such as openging address book, switching folders, etc. Below are the configuration and status for POA. I have about 1,300 to 1,500 persons on this postoffice but I noticed that the Physical Connections is always over 100k. I do have maybe 50 blackberries and a dozen iPhones (using IMAP from another server). Also the Database File Cache is always at 500. I could not find where I could increase this amount. The server is Windows 2003 std, 4 GB RAM, plenty of disk space, GB NIC, dual QUAD core processors, hardware is bandnew with 512 MB cache on the disk controller and I cannot find any performance problems from the OS or HP server homepage status.

Any tweaks or recommendations that may help with client performance? I have tried adjust a few things on POA but most should be set to default. I hae 5 other GW servers in similar boat but this one has the "extreme" number of Physical Connections.

GW on server is 7.0.3 HP3
GW on clients range from 7.0.2 to 7.0.3 (about 2/3 are at 7.0.3 HP2 or higher)


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GroupWise Post Office Agent

Up Time: 5 Days 13 Hours 14 Minutes
Total
C/S Users 778
Remote/Caching Users 5
Application Connections 1180
Physical Connections 584272
SOAP Sessions 0
Priority Queues 0
Normal Queues 0
GWCheck Auto Queues 0
GWCheck Scheduled Queues 0

Thread Status
Total Busy
C/S Handler Threads 524333 0
Message Worker Threads 15 0
GWCheck Worker Threads 4 0
SOAP Threads 17 0
Message Transfer Status Unavailable

Statistics
Total
C/S Requests 23756926
C/S Requests Pending 0
Users Timed Out 7154
SOAP Requests 296383
SOAP Pending Requests 0
Rules Executed 22549
Users Delivered 115153
Message Files Processed 161983
Messages Undelivered 1183
Problem Messages 0
Users Deleted 6
Statuses Processed 411198
Databases Recovered 0
GWCheck Messages Processed 25825
GWCheck Problem Messages 0
Caching Requests 0
Caching Primings 0
Rejected Caching Requests 0
Rejected Caching Primings 0
Live Move Processed 1
Available Disk Space 129841 MB 49 %

Scheduled Events Status
QuickFinder Idle
Database Maintenance Idle



GroupWise POA Configuration Settings
General Settings:
Post Office Directory: e:\mail3
Post Office Access Mode: Client/Server Only
Post Office Configuration Instance: POA
Post Office Language: us
Internet Domain Name: shands.ufl.edu
Read Configuration from Database: Yes
Error Mail to Administrator: Yes
IP Address Redirection Table: Show
IPV6 Protocol: Disabled
QuickFinder Indexing: Enabled
QuickFinder Indexing Base Offset (hours from Midnight): 0 Hours 0 Mins
QuickFinder Indexing Interval: 24 Hours 0 Mins (Default)
Simple Network Management Protocol (SNMP): Enabled (index 1)
Admin Task Processing: Yes
Intruder Detection: Disabled
GWCheck Processing: Enabled
Post Office Security Requires Password: Yes
LDAP Authentication: Disabled
Move User (live) via TCPIP: Enabled

Internet Protocol Agent Settings:
IMAP Agent: Disabled
SOAP Agent: Enabled
SOAP Port for Incoming SOAP requests: 7191
SOAP over SSL: Disabled

Log Settings:
Log Level: Verbose
Disk Logging: Enabled
Log Directory: e:\mail3\wpcsout\ofs
Maximum Log File Age: 30 Days
Maximum Log Disk Space: 32768 KB

Performance Settings:
Message Worker Threads: 15
Maximum GWCheck Worker Threads: 4 (Default)
C/S Handler Threads: 45
Database Recovery: Enabled
Database Caching: Enabled
Database Cache Currently at: 15360 KB
Database Cache Increment per Thread: 256 KB
Database Cache Min: 2048 KB
Database Cache Max: 102400 KB
Database File Cache: 500
Database File Cache Increment per Thread: 10
Database File Cache Min: 50
Database File Cache Max: 500
Nightly User Upkeep: Enabled
Nightly User Upkeep Offset (hours from midnight): 1 (Default)
Nightly Remote Downloadable Address Book Generation: Enabled
Nightly Rem AB Gen Offset (hours from midnight): 0 (Default)

Client/Server Settings:
Client/Server: Enabled
Client/Server over SSL: Disabled
IP Address: 159.178.31.186
eDirectory Object Name: POA.Mail3.GROUPWISE.shands
TCP Port for Incoming Connections: 1677 (Default)
Maximum Application Connections: 4084
Maximum Physical Connections: 2048
Max Thread Usage for Priming and Live Moves: 20%
HTTP: Enabled
HTTP over SSL: Disabled
HTTP Port: 3800
HTTP Refresh rate: 60 secs
Expected GroupWise Client Release Version: 7.0.2
Expected GroupWise Client Release Date: 12-2-2002
Enforce Lockout on Older GroupWise Clients: Version Only

Message Transfer Protocol:
Message Transfer Processing: Disabled

Message File Processing Settings:
Directory Scanning for Message Files: Enabled
High Priority Directory Scanning: Enabled
Low Priority Directory Scanning: Enabled

Disk Check Events:
Disk Space Management: Enabled
Check Disk Space Every: 10 (mins)
Perform Disk Check Actions No More than Every: 3 (hrs)
Event #1 : Default POA Disk Check Event
Disk Space Threshold To Trigger Action: 191MB
Action Set #1 : Default POA Disk Check Actions
Mail Message to Administrator: upon failure
Type of Database Files to Check: User Msg
Database Check Action: Reduce
Delete Temporary/Backup Files Older than (days): 1
Mail Message to Administrator: at start
Mail Message to Administrator: when finished
Distribute Database Check Log to Administrator
Expire Items from: In

Database Maintenance Events:
Event #1 : Daily Structure Check & Fix
Days to Perform Action(s): Su M T W Th F Sa
Time to Perform Action(s): 4:00am
Action Set #1 : Structural Check & Fix of User and Message
Type of Database Files to Check: User Msg
Database Check Action: Analyze/Fixup
Level of Database Analysis and Verification: Structural
Delete Temporary/Backup Files Older than (days): 7
Distribute Database Check Log to Administrator
Event #2 : Weekly Content Check & Fix
Days to Perform Action(s): Su
Time to Perform Action(s): Noon (12pm)
Action Set #1 : Content Check & Fix of User and Message
Type of Database Files to Check: User Msg
Database Check Action: Analyze/Fixup
Level of Database Analysis and Verification: Contents
Generate Database Check Statistics
Distribute Database Check Log to Administrator
Event #3 : Expire and Reduce
Days to Perform Action(s): F
Time to Perform Action(s): 5:00pm
Action Set #1 : Expire and Reduce - 90 days
Database Check Action: Expire/Reduce
Expire Items Older than (days): 90
Expire Items from: Cal In Out
Expire Trash Items Older than (days): 89
Distribute Database Check Log to Administrator
Database(s) to Exclude from Check:
Event #4 : Weekly Mailbox Statistics
Days to Perform Action(s): W
Time to Perform Action(s): 2:00am
Action Set #1 : Default Mailbox Statistics
Type of Database Files to Check: User
Database Check Action: Analyze/Mailbox Statistics
Level of Database Analysis and Verification: None
Generate Database Check Statistics
Distribute Database Check Log to Administrator
Limit PO Box Items to: 500
Action Set #2 : Audit Report 90 Days
Database Check Action: udit report
Distribute Database Check Log to Administrator