Login Failed/Mailbox is Unavailable Errors

OK, final update. Seems the problem was caused by running GWINTER in separate memory space. On 10/27 I loaded it into OS space and haven't had a problem since.

>>> David Hickok<dwhickok@fcusd.org> 10/21/09 10:18 AM >>>

New info. I captured to following on my logger screen that sounds similar to a post from last spring. Here's what appears to be the relevant section of the log. Once this happens, users can no longer login to WA. The WA console reports "Login failed." I've increased the log level but see nothing strange. This Java stuff is the first real clue. Anyone have any ideas?

com.novell.webaccess.providers.gwap.GWAPException
at com.novell.webaccess.providers.gwap.GWAP.replyMess ageItem(Unknown Sou
rce)
at com.novell.webaccess.providers.gwap.XGWAP.composeA ction(Unknown Sourc
e)
at com.novell.webaccess.providers.gwap.XGWAP.doCompos eAction(Unknown Sou
rce)
at sun.reflect.GeneratedMethodAccessor86.invoke(Unkno wn Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAcces
sorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:324)
at com.novell.webaccess.providers.gwap.XGWAP.dispatch ServiceHandler(Unkn
own Source)
at com.novell.webaccess.providers.gwap.XGWAP.service( Unknown Source)
at com.novell.webaccess.common.BaseServlet.callProvid er(Unknown Source)
at com.novell.webaccess.common.BaseServlet.service(Un known Source)
at com.novell.webaccess.WebAccessServlet.service(Unkn own Source)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:810)
at com.novell.webaccess.common.BaseServlet.service(Un known Source)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(Appl
icationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationF
ilterChain.java:145)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperV
alve.java:210)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.jav
a:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:955)

at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextV
alve.java:139)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.jav
a:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:955)

at org.apache.catalina.core.StandardContext.invoke(St andardContext.java:
2460)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.j
ava:133)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.in voke(ErrorDispatche
rValve.java:119)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.j
ava:117)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.jav
a:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:955)

at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineVal
ve.java:127)
at org.apache.catalina.core.StandardPipeline$Standard PipelineValveContex
t.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(S tandardPipeline.jav
a:433)
at org.apache.catalina.core.ContainerBase.invoke(Cont ainerBase.java:955)

at org.apache.coyote.tomcat4.CoyoteAdapter.service(Co yoteAdapter.java:15
7)
at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:200)

at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:283)
at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:773)
at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.ja
va:703)
at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSock
et.java:895)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadP
ool.java:689)
at java.lang.Thread.run(Thread.java:534)


>>> David Hickok<dwhickok@fcusd.org> 10/19/09 9:14 AM >>>
Still happening about once/day. I have verbose logging turned on but no apparent symptoms except the "Login failed" message. Again, restarting GWINTER resolves the issue for the short-term.

>>> David Hickok<dwhickok@fcusd.org> 10/13/09 11:05 AM >>>

Another interesting artifact is an error message on the GWDVA screen

Error WP1: Action Confersion; File: xxxxxx; Error: Document conversion error; possible configuration/system problem

Again, once I restart GWINTER, everything is good and the DVA error subsides.