Problems Sending mail via GMS

[rhelering]

What happens if he tries to create an email from GMS Web interface? Does that work? Only from the device he cannot send new emails?
What about appointments? Can he create app from the device?

If the issue is tight to a certain device then:

1.- Delete the account in GMS.
2.- Perform a HW reset on the device.
3.- Make sure the phone has the latest firmware and OS versions.
4.- Install the Intellisync client again.
5.- Configure the account and try again.

Hope that helps.

Roberto.

Hi,

we have a Groupwise Mobile Server, working nicely.

However with one phone, the Sony Ericsson K800i, we have the following
problems:

The user can receive mails and reply to them. In this case the mail is
delivered and all is ok.

However, when creating a new mail and sending it, it looks like it is sent
but never arrives at the recipient.

Any idea what this could be?

Thanks a lot.