ZMD shows inactive service

[lressel]

OES2SP1 server (virtualized). ZMD globe shows question mark and indicates
that a service is inactive (nu.novell.com). rug sl also shows the service
as inactive (https://nu.novell.com). In the messages file it reports that
it fails to parse XML metadata because it timed out. This server "is"
connected to the internet and can connect via a browser.

HELP!