Problems with your front line engineers

[tabney]

Craige,

I appreciate your feedback and am very sorry it's been so frustrating for you. We pride ourselves on the highest levels of customer service and it's obvious we've missed this for you.

Could you send me a private message with the specific SR numbers so these can be looked into. Our India Support Director and I will get details and arrange to review with you.

I'll also make another post with some general comments around your specific points.

thx!

-Todd

Todd Abney
Technical Support Director
Novell