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Old 18-May-2009, 04:19 PM
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Join Date: Dec 2007
Location: Nebraska
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Default 607: Unable to proceed due to an Novell eDirectory error.

I was having problems with Auto Workstation Import/Removal (novell-zdm-awsi) so from 7.0.1, I installed ZDML7SP1_IR3a and that fixed it, but now I am having problems with the Inventory Service (novell-zdm-inv).

Here is my ZDMStart (/opt/novell/zenworks/bin/ZDMStart -start):
ZENworks Auto Workstation Import/Removal
Starting novell-zdm-awsi done
ZENworks PXE Services
Starting novell-proxydhcp done
Starting novell-tftp done
Starting novell-zmgprebootpolicy done
ZENworks Imaging Service
Starting novell-zmgserv done
ZENworks Remote Mangement
Starting novell-zdm-wol failed
** Failed to start ZENworks Remote Mangement **
ZENworks Middle Tier Server
Component _novell-tomcat4 is already Running
Component apache2 is already Running
Starting novell-xregd done
Starting novell-xsrvd done
ZENworks Inventory Service
Component novell-zdm-sybase is already Running
Starting novell-zfs done
Starting novell-zdm-inv failed
** Failed to start ZENworks Inventory Service **

So I installed ZDML7SP1IR3a_HP3 and here is my startup:
ZENworks Auto Workstation Import/Removal
Starting novell-zdm-awsi done
ZENworks PXE Services
Starting novell-proxydhcp done
Starting novell-tftp done
Starting novell-zmgprebootpolicy failed
** Failed to start ZENworks PXE Services **
ZENworks Imaging Service
Starting novell-zmgserv done
ZENworks Remote Mangement
Starting novell-zdm-wol failed
** Failed to start ZENworks Remote Mangement **
ZENworks Middle Tier Server
Component _novell-tomcat4 is already Running
Component apache2 is already Running
Starting novell-xregd done
Starting novell-xsrvd done
ZENworks Inventory Service
Component novell-zdm-sybase is already Running
Starting novell-zfs done
Starting novell-zdm-inv failed
** Failed to start ZENworks Inventory Service **


Here is my version (/opt/novell/zenworks/bin/novell-zdm-version):
ZENworks Desktop Management Components
--------------------------------------
ZENworks Auto Workstation Import/Removal -- 7.0.1-9
ZENworks Desktop Management Agent -- 7.0.1-12
ZENworks Application Management -- 7.0.1-3
ZENworks Imaging Service -- 7.0.1-6
ZENworks Inventory Database -- 7.0.1-0
ZENworks Inventory Proxy -- 7.0.1-1
ZENworks Inventory Service -- 7.0.1-4
ZENworks Middle Tier Server -- 3.1.5-20070821_114026.sles9
ZENworks Application Management Database -- 7.0.1-0
ZENworks PXE Services -- 7.0.1-0
ZENworks Remote Management -- 7.0.1-0


Here is one log (/var/opt/novell/log/zenworks/inv/novell-zdm-inv.log):
pid: 22753
Starting Inventory services. Please wait...
Corrupted or missing exceptions properties file. Using defaults.
Inventory Service Error Code 607
607: Unable to proceed due to an Novell eDirectory error.
Failure in readStatusRecords for DN=CN=Inventory Service_<server>.OU=<container>.O=<organization>
Error while getting/adding status record in ServerCommonStatusLogger.

Here is another log (/var/opt/novell/log/zenworks/inv/zenworksinvservice/zenworksinvservice-<bignum>.txt)
[5/18/09 15:47:51.271] ZENInv - Service Loader: Inv Server not configured properly. Error code: 607
[5/18/09 15:47:51.273] ZENInv - Service Loader: Error Type 15 Error 607
[5/18/09 15:47:51.314] ZENInv - Status Reporting: Messages are written into XML file for DN=CN=Inventory Service_<server>.OU=<container>.O=<organization>
[5/18/09 15:47:51.739] ZENInv - Service Loader: Exception while getting/adding status record in ServerCommonStatusLogger.com.novell.zenworks.deskt op.inventory.statuslog.ZENStatusException: Error in reading the NDS
[5/18/09 15:47:51.739] ZENInv - Service Loader: Error Type 15 Error 607


Before I installed the two latest patches, the only thing not working was the Import/Removal service.

Now that is working, but I have 3 others not working, but my main concern is the Inventory Service.

"ndsrepair -U" (unattended repair) does not resolve the issue.

I would appreciate any suggestions on diagnosing or resolving the problem.

P.S. uname -a: Linux <server> 2.6.5-7.314-bigsmp #1 SMP <day/date> i686 i686 i386 GNU/Linux
P.S.S Novell OES1

Thanks in advance.
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