Remote control Tool for non-IT staff

Hi

We currently run ZENworks for Desktops v7 and have a requirement to
offer our financial systems team the ability to remote control users'
workstation without the need to use Console 1. All workstations are
currently Windows XP SP2 or SP3.

1. Are there any 3rd party/Cool tools that can be used to offer remote
control instead of using Console 1?

2. Do these tools require additional roles/rights?

Thank you.

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