Remote control and windows XP SP2

> I have been creating new images and noticed that when I install windows
XP
> service pack 2 that the remote control client fails to load up and I
cannot
> control the workstations. Before placing the service pack on,the remote
> control agent on the system tray loads up, but disapears after service
pack 2.
> I have seen this on a vairety of different workstations and different
> clients. We are currently using the Novell client 4.83.3.1 SP1 and a 4.9
> client.
>
> Has anyone come across this problem?
>
> Glen
>

thanx to Shawn Dakin for this solutions

1) Change the Windows Firewall/ICS service to manual
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\SharedAccess
String Value Start = 3

2) Force Windows Firewall/ICS service to start before Remote Management
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Novell User Agent
Multi String Value DependOnService = SharedAccess
NOTE: DependOnService must also contain WM

3)Set Firewall Exceptions for wuser.exe
netsh firewall add portopening UDP 1761 ZENRC Enable
netsh firewall add portopening UDP 1762 ZENRC Enable
netsh firewall add allowedprogram c:\novell\zenrc\wuser32.exe ZenRC enable
NOTE We placed the netsh commands in the autoexec.bat of every WinXpSp2
machine.

This fixed the problems for us, and allows us to remote control even if
the user is not connected.
THIS WORKS WITH ZenWorks 3.2 ONLY