Assistance with application deplyoment - Paperport

Hi All,

Problem application - Paperport Pro 9

Would like your advise\assistance with deploying Paperport, but first some background info:

Zenworks 4.01 on Netware 6.5 Sp7 server.
Clients are running WinXP Sp3 (+ post sp7 patches) with zdf agent 6.5 Sp2ir1

We have recently rollout new workstations and have locked down user accounts to standard users only via zenworks GPO, they were local admins previously - this was required to run specific programs in the past.

Prior to the rollout we tested the new user policy and deployment of applications - nearly all of them worked fine and deployed normally with some requiring modifications to registry and folder permissions. We did however have issues with Paperport and are still trying to resolve this, thus this posting.

We have network scanning services available, where users go to a central resource room, scan their document and go back to there room. The scanned images are ftp'd from the scanner to a network folder (one for each user) which is monitored from the user's workstations. Once the monitoring program detects the scanned images it will do two things:

1. move the images to a folder in the users home directory and
2. loads paperport so that the user can see the scanned document

Here's my problem with the application object:

1. the user deploys paperport and reboots at the end of the deployment when prompted
2. after logging in, paperport needs to access the paperport CD, I am assuming to install\update personal user information.

Stage 2. is where we are having the problem. In the past users were local admins which enabled them to install software, so they were given the CD and advised to load it when the computer was rebooting, paperport would then access the CD and finalise the install without any user intervention.

Now that we have reduced users to standard users they do not have the privileges to install software so when paperport tries to access the CD, the user receives a pop-up stating they are not administrators and cannot continue with the installation. If you run paperport after that, paperport will resume from where it left off and tries to complete the installation from the CD with the same result.

I have snapshotted the final stage where the CD is referenced to see what might be happening and I have also tried deploying this as a separate app, but without success.

The funny thing is, a straight install of paperport directly from the CD to a workstation does not require the CD again after you reboot, it just works that is why I think it might have something to do with personal user information when deployed to a different workstation.

Your assistance would be appreciated.
Alan