I've got one printer that won't print (helpful, I know) :)

The Agent looks good, I can talk with the printer itself... it installs
on the clients just fine. The problem is when a user sends a print job
to the printer - the job goes directly to the "Retained Job List" and
won't leave. We've got a few printers here on campus that are using the
"Operator Hold" option, but they just sit in the 'Jobs' list...

Any ideas what could be keeping it trapped?