Having an issue remote controlling a workstation. When I try from the ZCC I get the error message:

"Initialization of encryption for the session failed. Unable to Proceed."

The 'zmd-messages.log' on the workstation does not show any errors....but the Remote Management Audit log shows the attempt with a Status of "Failed to set up encryption with viewer."

I've exhausted the Knowledgebase and was hoping someone here can help me out.