I have 2 IP networks and I'm using one ZCM server. In one IP network, (the one the ZCM server is in), I can remote control all workstations, regardless of OS. In the other IP network I can remote control Win 2000 Pro and Vista Business not problem. When I try to control Win XP Pro I get the following error.

Full Message: Unable to obtain the policy definitions from the policy service.
Additional Information: None
Severity: Error
Date: October 22, 2008 3:00:01 PM
Acknowledged Date: None
Source: /Devices/Workstations/hue57ut
Message ID: PolicyManager.ERROR_NO_DEFINITIONS
Probable Cause URL: None
Log ID: 8eabbb7062a5e8b7b60efbcab9110a94
Related Objects: None