To receive the starter pack (EC VLA LIC NOWS SBE STRTR PCK 5U (QTY 1) - Item # 873-009285) you have to open a user account and register as a partener on the www.novell.com site. After registering you can order the starter pack from a local distributor.

The starter pack is a 5 user free package you can copy to others. It include 3 activation keys for SLES, OES & NOWS. It also allows you to post SR (service requests) for the SLES only. The SR can be using e-mail, chat or telephone, 27/7 service.

Glad to help with my little experience.