It's early, but 2009 is looking like it's going to be a 'doosey' if you have
to work with a central help desk.

A ticket was opened by moi for a different group to help an end user with
their software last week. This morning, I get this delivered to my Inbox:
"Ticket closed. Could not reproduce problem".

That's it.

End-user never contacted by that group (of course), problem still exists (of
course) killing the person's workflow, and the workflow of that person's

ARRGHHH! I loathe the first full week back after the Christmas/New Year's