We are having problems on some of our Mac systems. Some systems are running Leopard and some are running Tiger. Java is up-to date as well as other patches. Sometimes the client just goes into an unresponsive state and force quitting seems to be the only solution. One particular user gets an error report and a message to send it to Apple. (part of the reports is below) Does anyone know how to properly do a complete uninstall of the client on the Mac? I've tried to but when I reinstall some of the data remains from before the uninstall so I must be missing something. Has anyone else come across this problem and have a solution.

Thanks in advance for your help.

Here's part of the report...

Process: JavaApplicationStub [615]
Path: /Applications/GroupWise.app/Contents/MacOS/JavaApplicationStub
Identifier: com.novell.gw.jclient
Version: 8.0.0 (84910.8899)
Code Type: PPC (Native)
Parent Process: launchd [97]

Date/Time: 2009-01-12 15:14:30.004 -0500
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000000000001f
Crashed Thread: 34

Application Specific Information:

Java information:
Version: Java HotSpot(TM) Client VM (1.5.0_16-133 mixed mode, sharing)
Virtual Machine version: Java HotSpot(TM) Client VM (1.5.0_16-133) for macosx-ppc, built on Aug 27 2008 10:57:21 by root with gcc 4.0.1 (Apple Inc. build 5465)
Exception type: Bus Error (0xa) at pc=0x114bb758

Current thread (0x010984c0): JavaThread "MozillaThread" [_thread_in_native, id=-237879296]
Stack: [0xf1b30000,0xf1d24000)
Java Threads: ( => current thread )
0x010e69b0 JavaThread "Thread-23" [_thread_blocked, id=12173824]
0x010cb4a0 JavaThread "Thread-22" [_thread_in_native, id=-236281856]
0x01098900 JavaThread "CallbackQueue-0" [_thread_blocked, id=9799680]
=>0x010984c0 JavaThread "MozillaThread" [_thread_in_native, id=-237879296]
0x0108c220 JavaThread "Thread-12" [_thread_in_native, id=-240996352]
0x0108bed0 JavaThread "Java Sound Event Dispatcher" daemon [_thread_blocked, id=14065152]
0x0104b690 JavaThread "DestroyJavaVM" [_thread_blocked, id=-260042752]
0x0104d490 JavaThread "Thread-10" [_thread_in_native, id=-243658752]
0x01040720 JavaThread "Thread-7" daemon [_thread_in_native, id=-242061312]
0x0103a270 JavaThread "Thread-6" [_thread_in_native, id=-242593792]
0x01038480 JavaThread "Thread-5" [_thread_in_native, id=-243126272]
0x01020490 JavaThread "TimerQueue" daemon [_thread_blocked, id=12182016]
0x0101feb0 JavaThread "Thread-4" daemon [_thread_blocked, id=10590208]
0x0101b040 JavaThread "Image Animator 2" daemon [_thread_blocked, id=9339904]