I have downloaded and applied ZCM 10.2.2 in out test system. Restarted every device (server, client). I tried to remote control a device, but it fails with the following error:

"Failed to launch Remote Management viewer. Try re-installing Remote Management viewer. If the problem persists contact Novell Technical Services."

The test system consists of two primary serververs (SLES10/11) and two windows xp devices. I used FF3.5 and FF3.0 to access ZCC. I know, that FF3.5 is not supported, but FF3.0 is supported. Remote control in IE7 works fine. I also updated the remote management viewer, but the result is the same.

Any ideas?