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Thread: Composing HTLM Hangs/Crashes GW client

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  1. #1
    Join Date
    Oct 2007

    Composing HTLM Hangs/Crashes GW client

    I have one user with Windows 7 64-bit fully patched who cannot use HTML for
    composing e-mail, whether new or via a reply. When he tries to compose a new
    message/reply with HTML selected, it hangs the client and eventually crashes out
    altogether. The client has been re-installed and that has not made any difference.
    I've also asked him to switch the fonts he's using in the view and compose, and that
    has made no difference, either.

    Not sure what else to try at this point. As this is our web guy, he's pretty
    embedded in using HTML so is not a happy camper with me right now.
    We are using the 8.0.2 client with HP3 (build is 96933).

    This does not seem to be an issue on the 32-bit clients we have (that I have seen
    or know of).

    Any ideas?
    Last edited by iliadmin; 02-Dec-2011 at 04:14 PM. Reason: typo I wanted to correct in post title
    GW 2018 & Mobility Service-Version: 18.1.0 Build: 410 on SLES 12SP3, GW Client 18.02 (Build 131493) on Windows 7 64bit; server OES 11 on SLES 11 SP3; eDirectory 9.1 on SLES12SP3 and eDirectory 8.8sp8 on SLES11 SP3

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