Is anyone else experiencing the following using ZEN 11 SP1 with Windows 7 SP1...

A user is accessing their machine via RDP and needs assistance so we attempt to use zenworks remote control to connect to their desktop, but all we see is the ctrl-alt-del screen.

This functionality worked fine for use in our XP/Zen 10.2.1 environment. From the reseach that I've done so far it seems that it could be related to the added security in windows 7 where the services run in session0 and the the user desktop runs in session1 whereas with XP, everything runs in session0

Wondering if I'm missing a setting. I opened an SR, but no resolution yet. They told to use the /console switch (which doesn't even apply to window 7 - its now /admin) but that did not work.

Any insight is appreciated...


Andy Beiter
Hodgson Russ LLP