I have a user that is telling me that she had until this week a feature in GW of any version that I have not seen.
She says that she had the ability to double click emails to open them and that each email would open in
the same window. And that now all of a sudden they are opening in new windows every time.

The user is on gw 8.01 client, says that she lost the ability when windows (XP) updated on Monday... Of course she got 20 plus updates that day so no idea which caused the issue.

This is of course a problem for her because she is in the habit of continually opening emails and will end up with as many as 50 emails open at a time because of this...

I have looked but cannot find any support data or settings that will correct this issue and was wondering if anyone else knows of a fix?