Windows 7 64 bit. ZCM 11.2.
ZENworks Adaptive Agent Version:

I enabled remote desktop connections to the Windows 7 PC. I can
remote control it through ZCM without any problems. But if someone
makes a remote desktop connection to that PC, I can no longer remote
control it until after the PC is restarted (haven't tested further to
see what else will fix it). When I attempt to remote control through
ZCM, it eventually times out with this error: "Communication error.
It is likely that some other application is running on the specified

Any known fix or workaround for this?