Sorry if this is in the wrong place, but I didn't see category that
really fit the issue completely. For two weeks I've been trying to get a
couple of pretty simple questions answered and apparently nobody wants
to answer them or take my money already. Twice I've emailed SUSE with no
answer and when I tried to request a call, the script just freezes and
doesn't even complete. Anyway, if anyone does have any sort of answer my
original questions are below, as I still have a couple workstations and
several of my own servers that I might be interested in purchasing

First, since the site does not make it clear, what is the
differentiation between patches and updates on SUSE? I'm specifically
meaning the difference between Basic and Standard support.

Second, is there any time line at all for a SLED/SLES 12 release? There
is no information or even mention of it anywhere except from Aug of '12

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