We are pleased to announce Novell Service Desk 7.0.2 is now available for download.

Novell Service Desk is a complete service management solution that allows you to easily monitor and solve service issue. It provides an online support system to meet the service requirements of all your customers, administrators, supervisors, and technicians. Novell Service Desk is integrated with ZENworks to enable you to seamlessly work with the Bundle Management and Remote Management capabilities of Configuration Management. This increases the efficiency with which the Service Desk users can manage the service requests.

Novell Service Desk 7.0.2 is also available both as a standalone installer and as a virtual appliance that can be deployed to a supported virtual infrastructure.

Novell Service Desk 7.0.2 download location
Novell Service Desk 7.0.2 product documentation

Key new features & enhancements in Novell Service Desk 7.0.2

  • Improvements in Item Search
  • Informative & foolproof upgrade process
  • Simplified ZENworks Integration through UI and automatic certificate exchange
  • Ability for technician to add notes to any request
  • Web Services enhancements to add description, cost and notes to an item
  • Finance Each item listed on Purchase order now links to details
  • Configurable fields for an item category extended to 40
  • Improved localization & Bug fixes