We're just about to roll out Pilot and this seems to have stopped working.

Using 7.02.

Test end-user creates ticket
Gets email that it was created and in system queue
If tech assigns to themselves and changes status, Customer does not get an email
In Notification section or ticket, Customer set to Email and Customer
This used to work for Customer
Tech gets email it was assigned to them

Any ideas? I need to get fixed ASAP.