I have been unsuccessful in finding information on how to get the Chat feature to work - other then enabling it in the Privileges tab. The user is able to initiate the Chat and NSD technician is able to receive it but there is no text being received, only that there is a Chat in the queue, Chat windows are empty. Below is the error message displayed by Google Chrome.

Uncaught SyntaxError: Unexpected token ) .
POST http://snlsd1.sargentlundy.com/LiveT...Action/getChat chat.js:60
POST http://snlsd1.sargentlundy.com/LiveT...ction/openChat chat.js:18
POST http://snlsd1.sargentlundy.com/LiveT...ction/sendChat chat.js:70
Uncaught SyntaxError: Unexpected token )

thx in advance!