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Thread: Status Changing When Notes Are Added

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  1. #1
    Join Date
    Mar 2012

    Status Changing When Notes Are Added


    When a customer adds a note through the portal, the requests are returned to a "pending" status from their current status (e.g. Open, On Hold, etc...).

    The Note Action setting in the Incident Workflow is set to "Do Nothing". We do not wish the status to change at all when a note is added by anyone at anytime.

    Are we missing a setting somewhere?


    Service Desk 7.0.2 Appliance (w/Incident Management License)
    Last edited by leonkrown; 15-Jan-2014 at 06:20 PM.

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