We are currently running ZCM 11.2.4 MU 1 in our Production environment, the Primaries are all updated, a mixture of 11.2.3a and 11.2.4 MU 1 agents are on the workstations.

Screen Blanking is not currently enabled through the Remote Control Policy

I recently attended ZCM training and they mentioned that the VGA card has to be 100% compatible with VGA, This is a Hardware Requirement,

The issue being seen:

When remote session is set up the end user is getting their screen blanked, or it is not refreshing as expected, and when the remote session is ended, the screen is in such a state that the only recourse is to reboot.

Has anyone else seen this issue in their environment, and what troubleshooting can we do to address this development?

Thank you,