We are runing the full version of the NSD appliance.

If a customer updates an incident by email, the technicians get a FWD of
the update in GroupWise. If the customer logs in to the appliance and
adds a note to their incident, the only way I know of to find the update
is to open each incident and check for a * in the Notes tab.

Is there any way for the technicians to be notified, or to flag an
incident in the Home view, when an incident has been updated via the web