Is it possible to have an iTrac workflow that, when started, would
update each step when another incident comes in and meets a specific
criteria? For instance, a user gets terminated and that would initiate
the workflow. When the next event comes through from a different system
(i.e., - MAD, DB, etc) it would update the workflow that a step was
completed, and once all the required events have come in, it would
automatically close the incident. I understand the workflow piece, just
not sure how to have the workflow look for and accept a new event as a
way of progressing it.

Any insight or guidance would be greatly appreciated as always!!


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