More NetIQ SR's that show as "awaiting Novell" but I can't get any answer/response (is it really that hard to get the technician to at least respond??)

SR # 10943414581
I've inquired repeatedly to make sure that the technician received the information requested as I had to FTP it.

SR #10962893191
I've inquired repeatedly (and I believe I've been more than patient waiting almost 5 days) for an answer to a simple question relating to the documentation.

Thank you