We have a simple setup of NSD 7.0.3 here. A single level of support (no escalation), and logging IT Incidents only. Up until now we have had a single tech who had all tickets assigned to him automatically.
Now we have a second tech, but they are only part-time. We want all the tickets to be assigned to the full-time tech, and he can re-assign to the part time tech as needed. We are finding that all new tickets are being assigned to the part-time tech at the moment. Can anyone point me to the section where I can manage the initial ticket assignments?