I'm having problem to change viewer options when remote controlling Win 7 machines ZCM 11.4 (Appliance install). All viewer options are inactive\disabled. See attached image. I tried launching remote control from Win7 and Linux machines. Same result. Please suggest what could be wrong.

Click image for larger version. 

Name:	scrn2.jpg 
Views:	24 
Size:	48.9 KB 
ID:	5404