We use a 3rd party for certain hardware repairs. If the technicians select the Incident's next item in the workflow to be (in this case) "Open - 3rd Party Provider" (indicating the the job has been passed to the 3rd party provider), we would like an automatic email sent to that provider with details from the job such as the hardware serial number, etc.

Is this possible and can anyone provide any insight on how to configure this.

This will save us a huge amount of time where we currently have to manually enter the details of the incident into the 3rd party providers system. However, if we can email specific fields from the Incident, then we eliminate the double handling.