Server: windows 2012R2 fully patched. 10GB ram and 150GB of free space. System is running as a VM on VMware.
Zenworks 11.4 - fully patched.

I have made two attempts to upgrade my ZENworks and both times it seems to stop at "Upgrading Packages 85% completed." It takes about 25 minutes to get to this point and I have let it sit here for over 3 hours.

I have attempted the install with the ISO mounted through windows and mounted via VMware console.