This is a variation on an earlier posting.

I am looking at upgrading a ZCM 11.3.2 runing on a physical machine to a later version such as 11.4.3 or probably ZCM 2017 on a VM

I'm wondering what steps to do, what if any steps to skip.

I thought I'd start with the windows 2012 VM and migrate the existing zcm. . By backing up db and cert shut down existing server, install new 2012 VM with same name and IP. Then install same version of zcm as old server and restore, the db and cert. Yes?

If the above works out OK can I then upgrade directly to 2017 from 11.3.2 or do I need to upgrade to 11.4 and also run the post sp4 update?