I recently setup a new iprint appliance 3.1 but we can't seem to get the iCM refresh option to show anything but "iCM is not configured by your administrator."

Some environment notes:
- iprint appliance 3.1
- iprint client version 6.12
- novell client is not installed (users login using their active directory credentials)
- iprint appliance syncs users and groups from active directory

In iprint.ini
- iCMEnabled = 1
- iCMScope = DEFAULT
- iCMDirServer =

I have already run through the processes in https://www.novell.com/support/kb/doc.php?id=7016605 and configured icm settings for myself as a user, a group i'm in and the ou

I also followed https://www.novell.com/documentation.../b168dslv.html to enable global read for th icm attributes

I would greatly appreciate any suggestions on the where to proceed/troubleshoot from here. Thanks!