I have a fellow admin that is trying to get the Update 3 install to start. We have imported the zip file in and can see the ZCC process get to the stage where the server is ready for deployment of that update. Since he has only one Primary and the DB is internal we pushed the update to the single server. We have waited three days with multiple Zac zeus-ref and zac ref general bypasscache and even a reboot of the server and the system never moves off Pending. Is there something we missed in this case or which of the log files should I start looking at to find out why it is not processing the update?