Master primary stuck on pending for hours. Have done multiple refreshes etc. same as described in a couple of other threads I found. No resolutions stated in those threads and unfortunately I can't open a SR because ZCM isn't an option for us to select. I have emailed entitlements@microfocus.com multiple times to try and get this resolves with no response. Very frustrating.

Any tips on how to get this update applied properly?

Thanks