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Jim
12-Jul-2007, 03:21 PM
Another Dell workstation hard drive failed last night. That's two in a
week! Different brand drives and Dell models, less than 2 years old.
This one gave no warning, just started making that horrifying clicking
noise....getting less popular around here every day ;)
--

Craig
12-Jul-2007, 03:36 PM
I thought Dell stopped using prison labor? :)


"Jim" <hoo.me@some.net> wrote in message
news:xn0f8lzh52t80nx000@support-forums.novell.com...
> Another Dell workstation hard drive failed last night. That's two in a
> week! Different brand drives and Dell models, less than 2 years old.
> This one gave no warning, just started making that horrifying clicking
> noise....getting less popular around here every day ;)
> --
>

Tim Wohlford
12-Jul-2007, 03:46 PM
Why would two hard drive failures, from different OEM manufacturers,
somehome imply that Dell uses prison labor? Even if they did, why would
this impact the performance of an OEM's component?

Now, if you'd say that "Someone at Dell made VP when they bought the
cheapest drives known to man, and now they're all failing" then we'd have
something.

However, I've deployed over 100 Dells in the past 5 years, and I've had
maybe 2 hard drive failures. Since I'm a proponent of Dell's Gold support,
I've had zero unhappiness with Dell's tech support. Should your customer /
employer choose to buy the cheap stuff from Dell, including using Dell's
awful support centers in BFE-istan (staffed with a constant rotation of
newbies), then I'm thinking that they get what they pay for. Personally,
I've had Dell parts delivered to me at 3 AM in very rural Michigan, an hour
before the 4-hour deadline.

Every manufacturer has a run of bad products -- I remember when IBM had to
send around a real IBM employee to install a new chip in every MFM drive in
the PS2 series (MCA), for instance. The real test is how well that the
vendor takes care of their customers.

Tim Wohlford



"Craig" <tech@no-spam-novoco.com> wrote in message
news:p%qli.46$QE3.38@prv-forum2.provo.novell.com...
>I thought Dell stopped using prison labor? :)
>
>
> "Jim" <hoo.me@some.net> wrote in message
> news:xn0f8lzh52t80nx000@support-forums.novell.com...
>> Another Dell workstation hard drive failed last night. That's two in a
>> week! Different brand drives and Dell models, less than 2 years old.
>> This one gave no warning, just started making that horrifying clicking
>> noise....getting less popular around here every day ;)
>> --
>>
>
>

Craig
12-Jul-2007, 03:58 PM
Ha! Well, they were using prison labor (I think only for recycling? Unlike
some companies who used convicts for credit card processing)..but bowed
under pressure. Although I was joking, one can add:
1) Using Prison Labor
and
2) Outsourcing Tech support
with
3) Presumption that they're more worried about money than quality
to equal
*VP probably made bad decision you described*


"Tim Wohlford" <geek49203@hotmail.com> wrote in message
news:g9rli.52$QE3.32@prv-forum2.provo.novell.com...
> Why would two hard drive failures, from different OEM manufacturers,
> somehome imply that Dell uses prison labor? Even if they did, why would
> this impact the performance of an OEM's component?
>
> Now, if you'd say that "Someone at Dell made VP when they bought the
> cheapest drives known to man, and now they're all failing" then we'd have
> something.
>
> However, I've deployed over 100 Dells in the past 5 years, and I've had
> maybe 2 hard drive failures. Since I'm a proponent of Dell's Gold
> support, I've had zero unhappiness with Dell's tech support. Should your
> customer / employer choose to buy the cheap stuff from Dell, including
> using Dell's awful support centers in BFE-istan (staffed with a constant
> rotation of newbies), then I'm thinking that they get what they pay for.
> Personally, I've had Dell parts delivered to me at 3 AM in very rural
> Michigan, an hour before the 4-hour deadline.
>
> Every manufacturer has a run of bad products -- I remember when IBM had to
> send around a real IBM employee to install a new chip in every MFM drive
> in the PS2 series (MCA), for instance. The real test is how well that the
> vendor takes care of their customers.
>
> Tim Wohlford
>
>
>
> "Craig" <tech@no-spam-novoco.com> wrote in message
> news:p%qli.46$QE3.38@prv-forum2.provo.novell.com...
>>I thought Dell stopped using prison labor? :)
>>
>>
>> "Jim" <hoo.me@some.net> wrote in message
>> news:xn0f8lzh52t80nx000@support-forums.novell.com...
>>> Another Dell workstation hard drive failed last night. That's two in a
>>> week! Different brand drives and Dell models, less than 2 years old.
>>> This one gave no warning, just started making that horrifying clicking
>>> noise....getting less popular around here every day ;)
>>> --
>>>
>>
>>
>
>