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View Full Version : I don't care if you merged, your phone is still junk!



Tim Wohlford
17-Jul-2007, 07:13 PM
Today I noticed that my mobile phone (from a company that shall remain
nameless so I don't ruin your NASCAR races) powered down when I squeezed on
the screen (ie, held it on my shoulder).

Since I have insurance on the unit through the provider, I simply took it to
the store, and asked them to fix it.

At that point, I was informed that I had corrosion on the charger terminals,
and that it was damaged beyond repair due to -- get this -- "liquid damage".

No, the unit never went to the bottom of a lake, river, toilet or beer. No,
I never spilled my coffee on it. I explained that all to the repair shop,
and they suggested two possibilities:

- Human sweat. I kid no not, human sweat. It appears as though human sweat
is too much for this until to handle. Quite frankly, this is likely the
culprit, as the phone stays in my pocket for at least 12 hours a day. If
you sweat, then your warranty is in danger.

- Rain. Yes, as it turns out, walking with you phone when it's raining is
enough to void your warranty. Obviously you don't want to be sweating in
the rain, so I wonder how the people in Daytona Beach manage to keep their
phones working.

So, the phone people offer me a "discount" on another phone -- $75 off if I
re-up my plan for another 2 years. Why would I want to sign up for more of
this level of abuse? If I can't trust them on taking care of an entry-level
phone, then why would I want to buy a new expensive phone from the same
manufactuer?

Doesn't anyone "Get it" anymore? We used to know that, if we could afford
the "good stuff" from the name brands, we'd have virtually zero problems
with the product. Now, those very names have decided to sell us junk,
hopeing we don't notice the difference until after we pay the high prices.
Name your traditional marque of excellence, your favorite premium brand, and
it seems like they've got a line of products built by a third-party vendor
in BFE-astan, and supported by newbie techs in a new call center in a place
where English is a second language.

Now, it you'll excuse me, I need to buy another phone. I'll buy it from
eBay, and simply wait until the service contract is up. When I get the call
asking me to resubscribe, I'll ask them how much money they saved on that
phone if they have to find a new customer to replaced this very ANGRY
customer that they're losing.

Tim Wohlford

Doug
17-Jul-2007, 08:39 PM
I buy all my phones from e-bay. I never sign a contract. Currently with
AllTel but switch often to Verizon when their rates are lower.

Rain should never bother a phone, pure water will not conduct electricity.
Sweat, salt water yep it is toast.

Make sure you get to a real store not one of the booth retailers. The booths
just make money off of new contracts and phones.

Doug


Tim Wohlford wrote:

> Now, it you'll excuse me, I need to buy another phone. I'll buy it from
> eBay, and simply wait until the service contract is up. When I get the
> call asking me to resubscribe, I'll ask them how much money they saved on
> that phone if they have to find a new customer to replaced this very ANGRY
> customer that they're losing.
>
> Tim Wohlford

George
17-Jul-2007, 10:29 PM
Tim Wohlford wrote:
> Today I noticed that my mobile phone (from a company that shall remain
> nameless so I don't ruin your NASCAR races) powered down when I squeezed on
> the screen (ie, held it on my shoulder).
>
> Since I have insurance on the unit through the provider, I simply took it to
> the store, and asked them to fix it.
>
> At that point, I was informed that I had corrosion on the charger terminals,
> and that it was damaged beyond repair due to -- get this -- "liquid damage".
>
> No, the unit never went to the bottom of a lake, river, toilet or beer. No,
> I never spilled my coffee on it. I explained that all to the repair shop,
> and they suggested two possibilities:
>
> - Human sweat. I kid no not, human sweat. It appears as though human sweat
> is too much for this until to handle. Quite frankly, this is likely the
> culprit, as the phone stays in my pocket for at least 12 hours a day. If
> you sweat, then your warranty is in danger.
>
> - Rain. Yes, as it turns out, walking with you phone when it's raining is
> enough to void your warranty. Obviously you don't want to be sweating in
> the rain, so I wonder how the people in Daytona Beach manage to keep their
> phones working.
>
> So, the phone people offer me a "discount" on another phone -- $75 off if I
> re-up my plan for another 2 years. Why would I want to sign up for more of
> this level of abuse? If I can't trust them on taking care of an entry-level
> phone, then why would I want to buy a new expensive phone from the same
> manufactuer?

You mentioned you had the insurance. I would print the terms and bring
it back into the store and have them explain (in writing) why they won't
honor the insurance. Find out who your states AG is so that you can drop
the line that your girlfriend works in "Fred Smiths" office if necessary.

BTW, that company is *famous* for bad C/S and being total weasels with
insurance/warranty issues. My buddy had over 10 lines for his business
with them and even though it was a good account for them they treated
him like ****. He left them last year.



>
> Doesn't anyone "Get it" anymore? We used to know that, if we could afford
> the "good stuff" from the name brands, we'd have virtually zero problems
> with the product. Now, those very names have decided to sell us junk,
> hopeing we don't notice the difference until after we pay the high prices.

> Name your traditional marque of excellence, your favorite premium brand, and
> it seems like they've got a line of products built by a third-party vendor
> in BFE-astan, and supported by newbie techs in a new call center in a place
> where English is a second language.
>

Its the "Walmart syndrome". Everything today is judged on how cheap it is.

> Now, it you'll excuse me, I need to buy another phone. I'll buy it from
> eBay, and simply wait until the service contract is up. When I get the call
> asking me to resubscribe, I'll ask them how much money they saved on that
> phone if they have to find a new customer to replaced this very ANGRY
> customer that they're losing.
>
> Tim Wohlford
>
>
>
>

Tim Wohlford
18-Jul-2007, 12:06 AM
I changed batteries -- the aftermarket one came out, and the genunine OEM
went back in (I have 4 batteries just in case). The problem went away.

I think what happened is that the techs opened up the unit, saw the liquid
sensor (strip of tape) was the wrong color, and closed it up. No one ever
tried to fix it. I think that the liquid strip was triggered by my use of
the phone while I bicycle. I keep the phone in my bike jersey, and of
course I get sweaty once in a while. However, it's not like I'm baptizing
the thing in the local septic tank.

The phone goes for about $40 (including shipping) on eBay. I think that
I'll simply buy a spare from there, and when the current one really dies,
I'll replace it. In the meanwhile, I'm cancelling the worthless insurance
fee ($7 a month).

Tim Wohlford

Howard Yuan
18-Jul-2007, 05:13 AM
I still think you should change providers, cuz that's bull~~~~~~

George
18-Jul-2007, 12:48 PM
Tim Wohlford wrote:
> I changed batteries -- the aftermarket one came out, and the genunine OEM
> went back in (I have 4 batteries just in case). The problem went away.
>
> I think what happened is that the techs opened up the unit, saw the liquid
> sensor (strip of tape) was the wrong color, and closed it up. No one ever
> tried to fix it. I think that the liquid strip was triggered by my use of
> the phone while I bicycle. I keep the phone in my bike jersey, and of
> course I get sweaty once in a while. However, it's not like I'm baptizing
> the thing in the local septic tank.
>
> The phone goes for about $40 (including shipping) on eBay. I think that
> I'll simply buy a spare from there, and when the current one really dies,
> I'll replace it. In the meanwhile, I'm cancelling the worthless insurance
> fee ($7 a month).
>
> Tim Wohlford
>

I don't give such companies a second chance. You did pay $7/month for
insurance.

I would file a complaint with your states AG about their refusal to
honor the insurance and then cancel the insurance and service and then
go to another carrier.

George
18-Jul-2007, 12:52 PM
George wrote:

> BTW, that company is *famous* for bad C/S and being total weasels with
> insurance/warranty issues. My buddy had over 10 lines for his business
> with them and even though it was a good account for them they treated
> him like ****. He left them last year.
>
>
>

I forgot to mention the final straw for my buddy. He picked up a phone
for a new employee, had it activated and put back into the box. A few
days later he gives the phone to the new employee and it didn't work. He
took the phone back and they told him something ridiculous like he only
had one day to exchange a bad new phone and it was his fault and he
needed to pay to have the phone repaired.

Richard Beels
18-Jul-2007, 06:40 PM
you're paying $7/month for a $40 phone?

you should have cancelled that insurance a LONG time ago....


--
Cheers!
Richard Beels
~ Network Consultant
~ Sysop, Novell Support Connection
~ MCNE, CNE*, CNA*, CNS*, N*LS

Tim Wohlford
18-Jul-2007, 11:09 PM
In theory, it's a $200 phone if you're not a new account or you don't extend
your contract until the next ice age.

However, yes, on eBay is't a $200 phone, probably being sold by someone who
is fed up with that service.

Tim Wohlford


"Richard Beels" <beels@technologist.com> wrote in message
news:VA.0000d473.0038bb9e@technologist.com...
>
> you're paying $7/month for a $40 phone?
>
> you should have cancelled that insurance a LONG time ago....
>
>
> --
> Cheers!
> Richard Beels
> ~ Network Consultant
> ~ Sysop, Novell Support Connection
> ~ MCNE, CNE*, CNA*, CNS*, N*LS
>
>

Richard Beels
19-Jul-2007, 02:42 AM
yeah, but insurance cost/value analysis is figured on replacement cost.

if you break the thing twice a year, it's worth it. if your insurance
covers accidents, just throw it against the wall & walk on in with a
smile. :-)


--
Cheers!
Richard Beels
~ Network Consultant
~ Sysop, Novell Support Connection
~ MCNE, CNE*, CNA*, CNS*, N*LS

Tim Wohlford
19-Jul-2007, 10:02 PM
Just don't get it wet -- it's not covered that way.

Tim Wohlford


"Richard Beels" <beels@technologist.com> wrote in message
news:VA.0000d477.01f154b6@technologist.com...
>
> yeah, but insurance cost/value analysis is figured on replacement cost.
>
> if you break the thing twice a year, it's worth it. if your insurance
> covers accidents, just throw it against the wall & walk on in with a
> smile. :-)
>
>
> --
> Cheers!
> Richard Beels
> ~ Network Consultant
> ~ Sysop, Novell Support Connection
> ~ MCNE, CNE*, CNA*, CNS*, N*LS
>
>