• Accessing Zenworks Bundles Through Service Desk

    If you don't set it up correctly, you can have problems accessing ZENworks bundles through Service Desk. Here are some configuration tips:

    In the General Settings section, specify the following information:
    Server Address: Specify the fully qualified DNS name of a ZENworks Primary Server in your zone
    User Source: Specify the name of the user source that is present in the ZENworks Control Center for your zone. In the example screenshot taken from ZCC, this would be acme.com
    IP Field: Leave as Field 4
    OS Field: Leave as Field 20

    Server Address should be the fully qualified URL of a ZENworks Primary Server in your zone e.g http://myprimary.mycompany.com Having just the DNS name will cause errors.
    This article was originally published in forum thread: Unable to access Zenworks bundles through Service Desk started by Sector_osh View original post