Home

View RSS Feed

padharsh

Pre-requisites for NSD & ZENworks integration

Rate this Entry
Novell Service Desk brings with it a host of new and exciting features. One of these is the ability to leverage the capabilities of Novell ZENworks Configuration Management bundles from within Novell Service Desks web console.

Heres an example for how this might be used; Sue from Finance contacts the service desk to request installation of Visio 2010. The service deck technician , Bob, uses the NSD's Bundle Management feature to deliver Visio 2010 to Sue and resolves the call first time. We can build out from this example to include approvals from Sues line manager.

Pre-requisites for NSD & ZENworks integration -

1) Time on the ZENworks Configuration Management primary and Novell Service Desk servers must be within 1 minute of each other. It is suggested that you use NTP to ensure that time is accurate on the servers. Note that time drift is a common occurrence in virtual environments.

2) ZENworks Configuration Management primary and Novell Service Desk servers must be able to resolve each other's hostname to IP addresses. It is recommended that you use static IP addresses and have entries in your DNS system for these servers.

3) ZENworks Configuration Management and Novell Service Desk must reference the same LDAP source. Also ensure the Server name used in Novell Service Desk LDAP configuration is same as the Connection name used in ZENworks user source configuration.

4) Ensure the GUID field in the Advanced settings of LDAP configuration is appropriately configured according to the LDAP source used. In the drop-down list for GUID field, ensure the below parameter is selected
. GUID for eDirectory
. objectGUID for Active Directory
. entryUUID for OpenLDAP

Appropriate GUID configuration is required to perform remote management operations

5) It is required that devices from ZENworks Configuration Management are imported into Novell Service Desks CMDB to use bundle management

Submit "Pre-requisites for NSD & ZENworks integration" to Twitter Submit "Pre-requisites for NSD & ZENworks integration" to Facebook Submit "Pre-requisites for NSD & ZENworks integration" to Google Submit "Pre-requisites for NSD & ZENworks integration" to Digg Submit "Pre-requisites for NSD & ZENworks integration" to del.icio.us Submit "Pre-requisites for NSD & ZENworks integration" to StumbleUpon

Updated 29-Aug-2013 at 08:12 AM by padharsh

Categories
Technical Stuff

Comments