Home

View RSS Feed

padharsh

Trouble-shooting Novell Service Desk & ZENworks Integration

Rate this Entry
Novell Service Desk can be configured to work seamlessly with the ZENworks Configuration Management tool, which allows Novell Service Desk users to use ZENworks bundle or remote management features to resolve requests.

Tips to identify & trouble shoot issues with integration

[B]Can assign bundles to devices but unable to assign to users : fails with the error message Warning Fail to assign the Bundle to user(s): <username> Contact ZENworks administrator for more details on the operation failure "[/B]

[LIST][*]Ensure ZENworks Configuration Management and Novell Service Desk must reference the same LDAP source. [*]Verify the LDAP source name used in NSD & ZENworks Control Center are the same[*]Then verify that your technician has the correct roles and privileges in ZENworks Control Center[/LIST]

[B] On clicking the Bundles icon in the request summary screen, Bundle management panel doesn't display any bundles and gives an error message [/B]

[LIST][*]Verify that the time between ZENworks Configuration Management Primary Servers and the Novell Service Desk Server is within 1 minute of each other. [*]Then verify that your technician has the correct roles and privileges in ZENworks Control Center[/LIST]


[B] On clicking the Remote Control icon in the request summary screen, the Remote Control panel gives an error message and unable to remote control the device [/B]

[LIST][*]Verify that the GUID field in the Advanced settings of LDAP configuration is appropriately configured according to the LDAP source used. In the drop-down list for GUID field, ensure the below parameter is selected
[LIST][*][*]GUID for eDirectory[*][*]objectGUID for Active Directory[*][*]entryUUID for OpenLDAP[/LIST][*]Ensure valid viewer plugins are downloaded and installed[/LIST]

[LIST]
[*][B]Customized AMIE[/B]: In case you are using a Customized AMIE mapping to import items through AMIE make sure you set field 4 to Network Address(IP address) and field 20 to OS Platform string as shown below

<!-- FIELD4 = "Network Address" -->
<ITEM_PROPERTY FIELD="field4" VALUE_PREFIX="" VALUE="wsQuery.PROPIPADDRESS" VALUE_SUFFIX="" TYPE="LOOKUP" />

and

<!-- FIELD20 = "Platform String" -->
<ITEM_PROPERTY FIELD="field20" VALUE_PREFIX="" VALUE="wsQuery.PROPOSPRODUCT" VALUE_SUFFIX="" TYPE="LOOKUP" />

This is needed for remote control operation
[/LIST]

Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to Twitter Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to Facebook Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to Google Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to Digg Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to del.icio.us Submit "Trouble-shooting Novell Service Desk & ZENworks Integration" to StumbleUpon

Updated 04-Aug-2014 at 12:21 PM by padharsh

Categories
Technical Stuff , About the company , Opinion

Comments