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Micro Focus Forums FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

Is there some General Forum Usage Information?

Q: What is the purpose of these forums?
A: The message forums are the place to discuss and obtain technical support with regards to Micro Focus products. Feel free to ask questions, respond to any forum message that interests you, or tell all of us about your latest adventure with your Micro Focus product. If you can assist a fellow user, feel free to jump into the conversation. Don't be shy. Even if you are not sure of your answer, the input from multiple sources gives the person asking the question options. This is not "official" support from Micro Focus, but with so much experience and technical expertise among our community participants, this is a great place to get some good free advice.

Q: There are so many forums! Which ones should I subscribe to?
A: Forums are categorized by product or product group. Expand the product tree to find the lowest level forum that fits your need and subscribe to it if you want to keep up with that forum. If you use the NNTP interface, your news reader will handle multiple newsgroups and will also track read messages for you. Some news readers will actually track messages to you. Besides the product forums, we also have some non product specific forums and if you just want to talk with your peers, there's a Chatting over the back fence forum. Please don't crosspost or post the same or similar messages to multiple newsgroups as it not only causes more work for the volunteers, but it can cause the discussion to be disjointed

Q: What information is needed when I post?
A: The more information the better. Post your configuration, hardware, any error messages, and anything else you can think of that would help someone troubleshoot your issue. It could save a few days in back-and-forth clarification questions.

Q: Does Miro Focus monitor and/or reply in these forums?
A: Micro Focus personnel do not officially monitor these forums though you might see a Micro Focus person visiting here from time to time on their own. Micro Focus relies on the volunteer group of Knowledge Partners and you, as a participant, to share knowledge with other participants in the forums. The Knowledge Partners are experts in their field with years of real world experience. The Knowledge Partners also have direct connections to Micro Focus's technical support to get some assistance if they need it so you are really getting the best of both worlds. This is not "official" support from Micro Focus so if you wish to talk to a Micro Focus representative or if your problem is urgent, call 1-800-858-4000 (US/Canada). Be aware that Micro Focus does not endorse, nor monitor any posts or comments, and is not responsible for the completeness, accuracy, or usefulness of any comments or advice posted on this site (or any links). A posted comment represents the views of its author and does not represent the views of Micro Focus; the opportunity for commentary and facilitating discussion s is provided solely as a convenience by Micro Focus. Micro Focus reserves the right to remove any post without providing a reason.

Q: How long should I wait for an answer?
A: Knowledge Partners are online daily. They do their best to catch as many unanswered questions in their area of expertise as time allows. However, sometimes neither a Knowledge Partner nor any other user will know the answer to your issue. Sometimes messages fall through the cracks. If you do not receive a reply to your message, you can try reposting it or using one of the other avenues for technical support. Be sure to check back frequently for any replies as the messages scroll down the list as time passes. Replies from Knowledge Partners are posted in the forums only. Please don't request personal support via email or other means outside the forums.

Q: I use the NNTP interface. Is it safe to use my email address in my postings?
A: Unfortunately, an open forum structure such as NNTP is available to the world and there are people out there who do mine email addresses from our forums and other such forums/newsgroups on the internet. An email address is an integral part of an NNTP header. Short of creating a closed system (which wouldn't be 100% effective) we can't prevent such data mining from our forums. However, there are some things you can do to reduce your risk. First, many forum users disguise their email address by putting in obvious deterrents to email address mining. For example: If my email address were freddy.farkle@microfocus.com I could add characters which fool many email address mining bots. I could change my address to something similar to: freddy.DELETE.THIS.farkle.AND.THIS@microfocus.com. Of course, there is nothing to dictate you must use a real email address so if you prefer not to let your email address be known, you can use anything as long as it is in an email address format. Feel free to use something@something.com or even freddy.farkle@microfocus.com! :-) As host of these forums, occasionally Micro Focus may email a survey request to forum participants using a valide email address to assist Micro Focus in maintaining effective forums.

Q: I'm interested in becoming an Knowledge Partner. How do I apply?
A: Our Knowledge Partners are here because they love being here and they are recognized as being significant contributors to shared knowledge. There is a nomination process that happens once per year and if you are significant contributor, you will probably be noticed. Becoming a Knowledge Partner is by invitation only. More information can be found HERE

Q: I have found a problem with the forums. Where do I report it?
A: Because of the fact that we are mere human beings, you may find mild to serious problems with the news group structure or operation. You may just have a great suggestion we could use to improve the look or functionality of our site. Use the feedback link in the footer of any forum page to submit a message to our team, or just post it in the "Forum Feedback" forum.

Q: Do Knowledge Partners monitor all of the forums?
A: Not all of them. Knowledge Partners monitor the forums for products they have expertise in . In forums set up for currently supported products, Knowledge Partners will try to answer your technical support questions.

What are the Terms of Service & Rules?

POSTING MESSAGES:

This is YOUR community. Most people have a common sense feel for what is and what is not appropriate in our forums and you folks generally do a great job of policing yourselves. We do, however, need to have a few set rules for everyone to refer to when the need arises.

  • eMail Support: Technical support via e-mail is NOT provided.
  • Attachments: Please do not post attachments to your messages If you want to upload a log or configuration file, please upload it as message text. (Remember to remove your serial number and internal IP addresses before posting!)
  • Offensive Messages: Messages personally attacking, calling names, or otherwise harassing or being condescending to another forum member or any ethnic or religious group will be deleted. Offensive and/or vulgar language is not appropriate for Micro Focus sponsored forums.
  • Adult Content/Illegal Activity: Messages containing sexually oriented dialog, content, or links to such will be deleted. Messages with links to or suggesting illegal activity will also be deleted. Both could result in lockout.
  • Thread Drift: Please keep discussions on topic. Non-technical discussions belong in the Over the Back Fence chat forum or email.
  • Spam: If more than 2 copies of 'substantially' the same message are posted, they may be considered "spam" and deleted from the forums.
  • Other: We will make an effort to remove ANY objectionable post in a reasonable time. We reserve the right to remove any post without providing a reason.
VENDOR SPECIFIC RULES:

We realize there are vendors who have products which may help customers resolve problems. We welcome and encourage vendors to participate in the discussions. Product features may be discussed in response to an inquiry, however, to limit the effect of the intrusion of overt sales messages in forums intended for providing technical support, we ask vendors to:

  • Restrict your postings to responses to customer inquiries which may be directly resolved by your product, and please indicate HOW your product may resolve the issue. Product announcements should be made in our Over the Back Fence chat forum only.
  • Clearly specify your vendor affiliation (with more than just an email address please).
  • Do not discuss pricing or purchase requirements, instead direct customers to E-mail, phone, or web site.
  • We hate to say this as most vendors currently participating add value to these forums, but failure to adhere to any of these rules will result in messages being deleted from the service and possible lockout. (Not to mention the bad image you may create for your company among our forum users)
CHAT FORUM SPECIFIC RULES:

Over the Back Fence Chat forum is different from our other forums. It is place to sit back, relax, and have fun. Whether a "regular" or a "newbie", all are welcome to participate, lurk, or somewhere in between. The purpose of this forum is non-technical (i.e. technical support is not given here). If you are looking for technical support on Micro Focus products, try one of the other icro Focus forums. To make this forum as fun as possible for everyone, we ask you to abide by some simple rules in addition to the regular rules above:

  • Announcements of Products or Services: Persons or companies are allowed to announce products/services/web sites etc. relating to Micro Focus products in our chat forum as long as these announcements are limited to a single announcement.
  • Religious and Political Topics: These topics just cause bad feelings so we just don't allow them to start.
  • Attachments: Messages containing attachments will be removed.
  • No Technical Support: Technical support for Micro Focus products will not be given in the chat forum.
  • Root Messages: Users posting an excess number of root messages that are an apparent attempt to overwhelm the discussions will be asked to cease such postings and their messages may be removed.
  • Forum Moderation: Susan Rickey is the current moderator for this group. Her word is law here. She'll also hand out a good natured "thwack!" once in a while when necessary so watch out. She's judge, jury, executioner and party hostess. Now that we've scared the bejeebers out of ya, go out there and HAVE FUN! :)

Are there separate logins for some forums?

As we go through our consolidation process for all Micro Focus products and forums, we still have different login systems in some company areas. Until those login systems are consolidated, you may need to use separate logins for some forums than you're used to using. Our apologies on that. The company is trying to consolidate systems and processes as much as we can. In our forums we're trying to make it as simple as we can for the time being. Please bear with us.

How do I use NNTP (newsreader) to access these forums?

If you are experienced in NNTP and just need server information to set up your reader, skip down to item #3:


1 - Choosing HTTP or NNTP
The NNTP (news) protocol was developed specifically for internet messaging. The HTTP (web) protocol was developed specifically for serving up information. Micro Focus offers both NNTP and HTTP access. Most of the time it comes down to user preference. NTTP has a speed advantage but HTTP usually is thought of as having a convenience advantage. If you have port 119 blocked at your firewall, you won't be able to use the news (NNTP) interface and we suggest either downloading the groups in an off line reader using an ISP at home or using the web interface.

2 - Selecting a Reader
A: Any newsreader that supports the RFC standard should work with our newsgroups. There are many news reader applications available which will allow you to access our newsgroups for both online and offline reading on various platforms. Here are a few of the many readers available:

  • KNode
  • Pan
  • Forte Agent
  • Virtual Access
  • XanaNews
  • Thunderbird
  • Outlook Express
  • Xnews
  • Sophax
  • 40tude Dialog
  • And many others
3 - NNTP Server
The Micro Focus forums share two NNTP servers with the rest of Micro Focus business units. Currently all forums can be found on both of the servers. Select the appropriate DNS name for your reader:
  • Server A
    • nntp.novell.com
    • nntp.netiq.com
  • Server B
    • nntp.suse.com
    • nntp.opensuse.org
4 - Reader Setup:
Though each newsreader differs in it's method of setup, there are some general guidelines to consider. The name of the news server to specify is one of the above choices. These servers are on port 119, do not require authentication, and are not 'secure' news servers. Once you have the news server defined in your reader, you will need to subscribe to individual news groups to be able to read and post messages.


4-a Character Encoding:
For best results, use ISO 8859-1 (Western European) Character encoding when posting messages.

5 - Getting Your NNTP ID Recognized on the Web Interface
If your email address in your newsreader matches the email address you set up in vBulletin (Our web interface software) you will be recognized on both sides as the same user. If you prefer not to have your real email address in your newsreader, you can use the following syntax for an email address in your newsreader: userid@no-mx.forums.microfocus.com (where userid is your Micro Focus Login ID) and your user will still be recognized. NOTE: if you choose to use your real email address in your news reader, it will be available to anyone using our forums.

6 - Accessing Old Forum Messages via NNTP
Micro Focus does not keep an archive of forum data, however, our server has enough storage space to keep the messages for quite a long period of time. You should be able to get what you need by searching the online forums. If you would like your own personal archive, any "off-line" news reader (see above) can pull the messages down and archive them on your local hard drive. From time to time we make changes to our forums so an offline reader has an advantage of keeping data for forums that may no longer exist on our servers.

7 - Usenet Feed
As a matter of policy, Micro Focus does not feed any outside server, including USENET. This allows us tighter control over the content of our forums and significantly reduces spam.

Should I worry about securing my personal information?

With the web interface, your email address is only used internally (for registration, etc.) so you can rest assured it is secure. Unfortunately, an open NNTP forum structure such as our NNTP interface is available to the world and there are people out there who do mine email addresses and other data from our forums and other such forums/newsgroups on the internet. An email address is an integral part of an NNTP header. Short of creating a closed system (which wouldn't be 100% effective) we can't prevent such data mining from our forums. If you use the web interface, your email address is disguised automatically on both the HTTP and NNTP interface. If you use the NNTP interface, you should take a few precautions and there are a few simple things you can do to reduce your risk. First, many NNTP users disguise their email address by putting in obvious deterrents to email address mining. For example: If my email address were freddy.farkle@Micro Focus.com I could add characters which fool many email address mining bots. I could change my address to something similar to: freddy.DELETE.THIS.farkle.AND.THIS@microfocus.com. Of course, there is nothing to dictate you must use a real email address so if you prefer not to let your email address be known, you can use anything as long as it is in an email address format. Feel free to use something@something.com or even freddy.farkle@microfocus.com! :-) It probably isn't wise to public product license information etc. or email addresses in the body of messages either. Watch the information that's in your posted configuration files!

With the web interface, there generally isn't a concern about your user ID being shown, but if it does concern you, there are two options: First, you can create a secondary user in Micro Focus Login and use that ID to access the forums. Second you can call Micro Focus at 800-858-4000 and have your Micro Focus Login changed to something you don't mind being shown.

What rights does Micro Focus have to the information I post?

If you post a a message to the Micro Focus forums, you grant Micro Focus the unrestricted right to use, modify, or redistribute the content with or without attribution, and the right to sublicense without restriction.

Sometimes it won't let me post, why?

The forums use Micro Focus Login which has a connection timeout. The forums have their own timeout. If you are idle for too long (usually over 8 hours) or you come to the forums from another location on the Micro Focus site the forum and Micro Focus timeout may not match up causing it to look like you are logged in, but not allowing you to post. If that happens to you, clear your browser session and start over again at the forum home page, login, and you should be on your way. You may have to clear your Micro Focus login cookies.

Why can't I edit my post?

Once you submit your post in these forums, you have 10 minutes to edit it. After 10 minutes, if you need to, you should post a reply with any corrective information. Why? Two reasons. First, the NNTP protocol doesn't support editing of posts and so edits won't transit our gateway unless done before the cron job runs the gateway to sync the messages. Second, editing a post after it has replies could invalidate those replies because the original information changed. Posting a follow up reply with additional/changed information allows any previous reply to stay in context.

Can I create/use a "signature" for my user?

Because signatures have often been used to post spam links, new users are not able to use signatures in their posts. When a user has participated enough to become a trusted user (automatic based on number of posts and time since registration), they will be able to create/use signatures in their posts.

What are the User Rank Icons?

You have probably noticed some colored icons associated with various users. This are RANK icons and equate to the number of posts in our forums. CLICK HERE to see a complete list of these ranks and the associated number of posts. NOTE: Only posts in the non-chat areas count toward user message count.

Can I change my User ID or email address

The Micro Focus Forums doesn't use vBulletin's built in authentication mechanism, but uses Micro Focus Login. For security reasons Micro Focus Login doesn't pass a user's password to vBulletin. It does pass a user ID and email address which is stored in your vBulletin profile and used to verify your identity when you login to the forums. This is only stored once when the vBulletin account is created and because it's the verification method, it can't be automatically updated by Micro Focus Login. Also, the forum software as configured doesn't support a dash "-" in a user ID even though you can register one on the Micro Focus site.If, for some reason, you want to change your ID or email address, or are having any problem with your account, you need to contact us (use the CONTACT US link in the footer) so we can get your vBulletin (Forum) account synchronized with Micro Focus Login.

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