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Thread: Documets inside shared folders access error

  1. #1
    chayde@neisd.net NNTP User

    Documets inside shared folders access error

    1. USER1 shares a folder (using all defaults) with USER2 and puts
    a .txt, .doc, and a gw email in the folder. And has no trouble
    accessing
    any of the files.
    2. USER2 receives the share and tries to open the .txt or .doc file
    (makes no difference, if the document was created outside of GW this
    error will happen) and receives this error, ""GroupWise has
    encountered a
    problem with your
    mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    If
    they answer "yes" GW may or may not freeze. If they answer "no" the
    document will open following a "How do you want to open the document"
    dialog box.
    3.If USER2 opens the gw mail inside the shared folder, it works
    flawlessly.
    4.If USER2 goes into online mode and accesses the same documents. It
    works flawlessly.
    5.USER2 is about to pull out his hair!!

    Running on GW7 agents
    Clients are mix of 7 and 7sp1b

    This problem is not discriminating. It happens to everyone.

    Any help would be greatly appreciated.

    -Chuck



  2. #2
    Automatic reply NNTP User

    Re: Documets inside shared folders access error

    Chayde,

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  3. #3
    Tony Caras NNTP User

    Re: Documets inside shared folders access error

    Hello Chuck,

    I'm not sure I understand step 2. Does this problem only occur
    in caching or remote mode?

    Tony


    >>> <chayde@neisd.net> 4/20/2006 1:41:57 PM >>>

    1. USER1 shares a folder (using all defaults) with USER2 and puts
    a .txt, .doc, and a gw email in the folder. And has no trouble
    accessing
    any of the files.
    2. USER2 receives the share and tries to open the .txt or .doc file
    (makes no difference, if the document was created outside of GW this
    error will happen) and receives this error, ""GroupWise has
    encountered a
    problem with your
    mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    If
    they answer "yes" GW may or may not freeze. If they answer "no" the
    document will open following a "How do you want to open the document"
    dialog box.
    3.If USER2 opens the gw mail inside the shared folder, it works
    flawlessly.
    4.If USER2 goes into online mode and accesses the same documents. It
    works flawlessly.
    5.USER2 is about to pull out his hair!!

    Running on GW7 agents
    Clients are mix of 7 and 7sp1b

    This problem is not discriminating. It happens to everyone.

    Any help would be greatly appreciated.

    -Chuck

  4. #4
    chayde@neisd.net NNTP User

    Re: Documets inside shared folders access error

    Tony,

    Right this error will only occur in caching / remote mode. Online mode
    works ok.

    -CH


    On Wed, 26 Apr 2006 16:59:43 GMT, "Tony Caras" <tcaras@novell.com>
    wrote:

    >Hello Chuck,
    >
    >I'm not sure I understand step 2. Does this problem only occur
    >in caching or remote mode?
    >
    >Tony
    >
    >>>> <chayde@neisd.net> 4/20/2006 1:41:57 PM >>>

    >1. USER1 shares a folder (using all defaults) with USER2 and puts
    >a .txt, .doc, and a gw email in the folder. And has no trouble
    >accessing
    >any of the files.
    >2. USER2 receives the share and tries to open the .txt or .doc file
    >(makes no difference, if the document was created outside of GW this
    >error will happen) and receives this error, ""GroupWise has
    >encountered a
    >problem with your
    >mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    >If
    >they answer "yes" GW may or may not freeze. If they answer "no" the
    >document will open following a "How do you want to open the document"
    >dialog box.
    >3.If USER2 opens the gw mail inside the shared folder, it works
    >flawlessly.
    >4.If USER2 goes into online mode and accesses the same documents. It
    >works flawlessly.
    >5.USER2 is about to pull out his hair!!
    >
    >Running on GW7 agents
    >Clients are mix of 7 and 7sp1b
    >
    >This problem is not discriminating. It happens to everyone.
    >
    >Any help would be greatly appreciated.
    >
    >-Chuck



  5. #5
    Tony Caras NNTP User

    Re: Documets inside shared folders access error

    I suspect the problem is because the document itself is not automatically
    replicated to your remote/caching mailbox. The shared folder contains
    a "document reference" for the document but the actual document
    record and document blob/contents have not be replicated to the
    mailbox.

    If the user right-clicks on the document reference and say to retrieve the
    selected item. Then they connect (send/receive) on their GroupWise account
    then the next time they attempt to access the item they should be able
    to open/view it.


    >>> <chayde@neisd.net> 4/26/2006 9:09 PM >>>

    Tony,

    Right this error will only occur in caching / remote mode. Online mode
    works ok.

    -CH


    On Wed, 26 Apr 2006 16:59:43 GMT, "Tony Caras" <tcaras@novell.com>
    wrote:


    >Hello Chuck,
    >
    >I'm not sure I understand step 2. Does this problem only occur
    >in caching or remote mode?
    >
    >Tony
    >

    >>>> <chayde@neisd.net> 4/20/2006 1:41:57 PM >>>

    >1. USER1 shares a folder (using all defaults) with USER2 and puts
    >a .txt, .doc, and a gw email in the folder. And has no trouble
    >accessing
    >any of the files.
    >2. USER2 receives the share and tries to open the .txt or .doc file
    >(makes no difference, if the document was created outside of GW this
    >error will happen) and receives this error, ""GroupWise has
    >encountered a
    >problem with your
    >mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    >If
    >they answer "yes" GW may or may not freeze. If they answer "no" the
    >document will open following a "How do you want to open the document"
    >dialog box.
    >3.If USER2 opens the gw mail inside the shared folder, it works
    >flawlessly.
    >4.If USER2 goes into online mode and accesses the same documents. It
    >works flawlessly.
    >5.USER2 is about to pull out his hair!!
    >
    >Running on GW7 agents
    >Clients are mix of 7 and 7sp1b
    >
    >This problem is not discriminating. It happens to everyone.
    >
    >Any help would be greatly appreciated.
    >
    >-Chuck

  6. #6
    chayde@neisd.net NNTP User

    Re: Documets inside shared folders access error

    But the problem is, the user will click the document, receive the
    error and then the document opens up. If not for the error there would
    be no issue.

    -CH


    On Thu, 27 Apr 2006 19:12:21 GMT, "Tony Caras" <tcaras@novell.com>
    wrote:

    >I suspect the problem is because the document itself is not automatically
    >replicated to your remote/caching mailbox. The shared folder contains
    >a "document reference" for the document but the actual document
    >record and document blob/contents have not be replicated to the
    >mailbox.
    >
    >If the user right-clicks on the document reference and say to retrieve the
    >selected item. Then they connect (send/receive) on their GroupWise account
    >then the next time they attempt to access the item they should be able
    >to open/view it.
    >
    >>>> <chayde@neisd.net> 4/26/2006 9:09 PM >>>

    >Tony,
    >
    >Right this error will only occur in caching / remote mode. Online mode
    >works ok.
    >
    >-CH
    >
    >
    >On Wed, 26 Apr 2006 16:59:43 GMT, "Tony Caras" <tcaras@novell.com>
    >wrote:
    >
    >>Hello Chuck,
    >>
    >>I'm not sure I understand step 2. Does this problem only occur
    >>in caching or remote mode?
    >>
    >>Tony
    >>
    >>>>> <chayde@neisd.net> 4/20/2006 1:41:57 PM >>>

    >>1. USER1 shares a folder (using all defaults) with USER2 and puts
    >>a .txt, .doc, and a gw email in the folder. And has no trouble
    >>accessing
    >>any of the files.
    >>2. USER2 receives the share and tries to open the .txt or .doc file
    >>(makes no difference, if the document was created outside of GW this
    >>error will happen) and receives this error, ""GroupWise has
    >>encountered a
    >>problem with your
    >>mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    >>If
    >>they answer "yes" GW may or may not freeze. If they answer "no" the
    >>document will open following a "How do you want to open the document"
    >>dialog box.
    >>3.If USER2 opens the gw mail inside the shared folder, it works
    >>flawlessly.
    >>4.If USER2 goes into online mode and accesses the same documents. It
    >>works flawlessly.
    >>5.USER2 is about to pull out his hair!!
    >>
    >>Running on GW7 agents
    >>Clients are mix of 7 and 7sp1b
    >>
    >>This problem is not discriminating. It happens to everyone.
    >>
    >>Any help would be greatly appreciated.
    >>
    >>-Chuck



  7. #7
    Tony Caras NNTP User

    Re: Documets inside shared folders access error

    Hi Chuck,

    Sorry I missed your reply. I'm going to try it and see if I can duplicate the issue

    Tony

    >>> <chayde@neisd.net> 5/4/2006 7:05 AM >>>

    But the problem is, the user will click the document, receive the
    error and then the document opens up. If not for the error there would
    be no issue.

    -CH


    On Thu, 27 Apr 2006 19:12:21 GMT, "Tony Caras" <tcaras@novell.com>
    wrote:

    >I suspect the problem is because the document itself is not automatically
    >replicated to your remote/caching mailbox. The shared folder contains
    >a "document reference" for the document but the actual document
    >record and document blob/contents have not be replicated to the
    >mailbox.
    >
    >If the user right-clicks on the document reference and say to retrieve the
    >selected item. Then they connect (send/receive) on their GroupWise account
    >then the next time they attempt to access the item they should be able
    >to open/view it.
    >
    >>>> <chayde@neisd.net> 4/26/2006 9:09 PM >>>

    >Tony,
    >
    >Right this error will only occur in caching / remote mode. Online mode
    >works ok.
    >
    >-CH
    >
    >
    >On Wed, 26 Apr 2006 16:59:43 GMT, "Tony Caras" <tcaras@novell.com>
    >wrote:
    >
    >>Hello Chuck,
    >>
    >>I'm not sure I understand step 2. Does this problem only occur
    >>in caching or remote mode?
    >>
    >>Tony
    >>
    >>>>> <chayde@neisd.net> 4/20/2006 1:41:57 PM >>>

    >>1. USER1 shares a folder (using all defaults) with USER2 and puts
    >>a .txt, .doc, and a gw email in the folder. And has no trouble
    >>accessing
    >>any of the files.
    >>2. USER2 receives the share and tries to open the .txt or .doc file
    >>(makes no difference, if the document was created outside of GW this
    >>error will happen) and receives this error, ""GroupWise has
    >>encountered a
    >>problem with your
    >>mailbox. Groupwise can rebuild your mailbox. Rebuild mailbaox? y/n".
    >>If
    >>they answer "yes" GW may or may not freeze. If they answer "no" the
    >>document will open following a "How do you want to open the document"
    >>dialog box.
    >>3.If USER2 opens the gw mail inside the shared folder, it works
    >>flawlessly.
    >>4.If USER2 goes into online mode and accesses the same documents. It
    >>works flawlessly.
    >>5.USER2 is about to pull out his hair!!
    >>
    >>Running on GW7 agents
    >>Clients are mix of 7 and 7sp1b
    >>
    >>This problem is not discriminating. It happens to everyone.
    >>
    >>Any help would be greatly appreciated.
    >>
    >>-Chuck


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