The owner of the company got a Vista computer, so I had to quickly update
GroupWise to SP2. Unfortunately, since then we are unable to sync using GW
Mobile. I applied the latest support pack for that as well, and still had
the same problems.

When attempting to sync from devices, we are prompted for a password (even
though previously it "remembered" the PW). On entering the PW, we're
prompted again. On cancelling, we get a "password not supplied" error
message,

When attempting to log into the web site, we also get authentication error.

I've confirmed that the user ID and passwords being entered are correct in
both cases.

After attempting to log into the web site, in the GroupWise_Authenticator
log, I get the following:

D 09:37:05:328 1938039 CmmSvr User=hparsons
D 09:37:05:343 1938039 CmmSvr URI=http://mail.o2lpm.com:7191/soap
E 09:37:06:453 1938039 CmmSvr Authentication failed; RemoteException: HTTP
Status-Code -1: null

After attempting to sync from a device, in the Mobile_Gateway log, I get the
following:
D 01:00:08.500 180f96c MsgSys Disconnected EA PortalProtocol Palm Conduit
Service on MS1 from Message System on 192.168.1.13
D 01:00:08.500 180f96c MsgSys Disconnected EA PortalProtocol Service on
MS1 from Message System on 192.168.1.13
D 01:00:08.500 180f96c MsgSys Disconnected EA NextSync Service on MS1
from Message System on 192.168.1.13
D 01:00:08.500 178460d Store Disconnected RSG at (MS1:4809) from Message
Store on (192.168.1.13)
D 01:00:32.843 13f210f Store Registered RSG on MS1 to Message Store on
192.168.1.13
D 01:00:32.843 1938039 MsgSys Registered EA PortalProtocol Palm Conduit
Service on MS1 to Message System on 192.168.1.13
D 01:00:32.843 1938039 MsgSys Registered EA PortalProtocol Service on MS1
to Message System on 192.168.1.13
D 01:00:32.843 1938039 MsgSys Registered EA NextSync Service on MS1 to
Message System on 192.168.1.13
D 09:37:06.453 1938039 Auth GroupWise authenticator error: Error
logging into system. Exception: null user:hparsons retVal:0
D 09:47:31.203 8a52b6 Auth GroupWise authenticator error: Error logging
into system. Exception: null user:hparsons retVal:0

In the Mobile_Gateway_User log, I get the following:
I 09:47:31.203 8a52b6 MsgSys Synchronization started [hparsons]
W 09:47:31.218 8a52b6 MsgSys Authentication for hparsons failed
[hparsons]

Any suggestions??