When trying to access messenger on my linux workstation i am unable to
login, i get the message: Please enter a valid user id and password.

I also receive the following message on the server console:

1A9 SPL Login Failed [0xD146]:server ip - Required Credentials are missing

I am able to login successfully on a windows workstaiton with the same
userid and password or any other userid and password - which is confusing

Can anyone help!!!