We have recently added the Archive Agent to our Messenger environment.
Everything appears to work but when you search the Archive it's always

Both agents are running, clients show that "conversations are being
logged", myself and the other sysadmin have rights to search the archive
and we both can see the "search archive" option from the file menu.

When we go in the search tool and search for anyone, the results always
come back blank, even if we had a conversation with that user within the
last hour?

The agents were exited and restarted after all changes and while
everything appears fine, no results?